Returns & Refund Policy
Last updated: May 2025
As our products are perishable food items, we generally do not accept returns unless there is a product defect or an error on our part.
Eligible for Refund or Replacement
- Items that arrive damaged or defective.
- Incorrect items sent due to our error.
- Items not delivered within a reasonable timeframe (domestic: 14 days; international: 45 days after dispatch).
How to Request
Contact us within 7 days of delivery via the contact form on tea.nagi.group. Please include your order number and photos of the issue.
Not Eligible for Refund
- Change of mind after dispatch.
- Products returned without prior authorisation.
- Delays caused by customs or incorrect address provided by the customer.
Refund Process
Approved refunds will be processed to the original payment method within 5–10 business days.